Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Laura & Rachel's Boutique (“we”, “us”, “our”). By placing an order on our website, you agree to the terms outlined below.
For questions, you can contact us at:
📧 support@lauraliamcork.com

1. Applicability

By accessing our website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as any additional policies referenced on our website (including our Return Policy and Privacy Policy).

These Terms apply to all visitors, customers, and users of our website.

2. Product Information

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate and up to date.
However:

  • Typographical errors, technical inaccuracies, or incomplete information may occur.

  • Colors may vary slightly due to screen settings or lighting conditions.

  • We reserve the right to modify product information at any time without prior notice.

We cannot guarantee that all products will always be available.

3. Ordering and Payment

  • Orders are processed only after full payment has been successfully completed.

  • Available payment methods may vary depending on your location and the payment provider.

  • Customers are responsible for verifying which payment options are available in their region.

  • We reserve the right to cancel orders that appear suspicious or involve fraudulent activity.

After placing an order, you will receive a confirmation email containing your order details.

4. Processing and Delivery

Because we operate through international fulfillment partners, processing and shipping times may vary. Our standard timelines are:

  • Processing time: 1–3 business days

  • Shipping time: 7-14 business days (depending on destination)

  • All orders are shipped directly from our supplier in China.

Additional notes:

  • During peak seasons or high demand, delivery may take longer.

  • Customs inspections may cause additional delays outside our control.

  • Any customs fees, import duties, or local taxes are the customer’s responsibility.

5. Returns, Refunds, and Cancellations

Please refer to our Return Policy for all return-related conditions and procedures.

Order cancellations are only possible if the order has not yet been processed.
Once processing begins, cancellation is no longer possible due to automated fulfillment with our supplier.

6. Liability

We are not responsible for:

  • Packages marked as delivered by the carrier to the address provided by the customer.

  • Delays caused by customs, holidays, weather conditions, or courier issues.

  • Loss or damage during transit if the tracking information shows successful delivery.

Customers are responsible for ensuring that all address details are entered correctly during checkout.
Incorrect addresses that result in failed delivery do not qualify for refunds or replacements.

7. Intellectual Property

All content on our website, including but not limited to:

  • Texts

  • Images

  • Graphics

  • Logos

  • Product descriptions

  • Website design

is the exclusive property of Laura & Rachel's Boutique and may not be copied, distributed, reproduced, or used without our express written permission.

Unauthorized use may result in legal action.

8. Complaints Procedure

If you wish to file a complaint, you may do so in writing by sending an email to:
📧 support@lauraliamcork.com

We aim to respond to all complaints within 5 business days.
In case of complex issues, we may need more time, but we will always keep you informed of the status.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with Belgian law.
Any disputes arising out of or related to these Terms will be exclusively handled by the competent court in Belgium.